New Feature in SRN 2.0
What is an Urgent Referral?
Urgent Referrals allow the sending Agency to indicate that a referral may require immediate attention. When a referral is marked as urgent, a red Urgent badge is displayed to help receiving Agencies quickly identify time-sensitive referrals.
Urgent referrals should be reserved for situations where a delay in response could significantly impact the client's well-being, safety, housing stability, or access to critical services.
Marking a referral as urgent does not guarantee acceptance into a Program or change eligibility requirements. Receiving Agencies should review the referral details and determine the appropriate next steps based on their policies and available services.
Best Practices
- Use urgent referrals only when immediate attention is warranted.
- Include referral notes that explain why the referral is urgent.
- Verify that all relevant client information is included before submitting the referral.
- Avoid overusing the urgent designation so that truly urgent referrals remain easy to identify.