Effective Date:
June 26, 2026
SMS Terms & Conditions
By providing your mobile phone number and opting in to receive text messages from the Smart Referral Network (SRN), you consent to receive SMS communications related to services, referrals, appointments, program participation, consent status updates, and automated replies to text keywords (for example, texting FOOD to receive resource information).
Mobile opt-in information will not be shared with or sold to third parties for marketing or promotional purposes.
Types of Messages
You may receive text messages regarding:
- Referral confirmations
- Referral status updates
- Appointment reminders
- Service coordination
- Case management communications
- Program announcements
- Follow-up requests
- Account notifications
Message Frequency
Message frequency varies depending on your participation in programs and referral activity.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opting Out
You may opt out of receiving SMS messages at any time by replying: STOP
After sending STOP, you will receive one final confirmation message, and no additional SMS messages will be sent unless you opt in again.
Help
For assistance contact:
United Way Monterey County
Phone: (831) 318-1981
Email: erin.detka@unitedwaymcca.org
Consent
Your consent to receive SMS messages is not a condition of receiving services through the Smart Referral Network.
Supported Carriers
Message delivery is subject to your wireless carrier's availability and network conditions. Carriers are not liable for delayed or undelivered messages.
Changes
United Way Monterey County reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.